Shipping Policy — The Enchantery

Last updated: 28 July 2026

We know how exciting it is to receive your fairy garden treasures, so here's everything you need to know about how we get your order to you.

1. Where We Ship

We currently ship within Australia only. We're not able to ship internationally at this time.

2. Order Processing Time

Orders placed before 12pm (AEST) on a business day are dispatched the same day, stock and payment permitting. Orders placed after 12pm, or on weekends and public holidays, are dispatched the next business day. During peak periods (e.g. Christmas), processing may take slightly longer — we'll let you know if there's an unexpected delay.

3. Shipping Methods and Costs

We ship via Australia Post, with two service options available at checkout:

• Parcel Post — our standard service
• Express Post — a faster service for an additional cost

Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery location within Australia.

4. Free Shipping

Orders over $150 qualify for free standard shipping (Parcel Post) within Australia. This is applied automatically at checkout.

5. Delivery Timeframes

Delivery times vary depending on your location and are estimates provided by Australia Post, not guarantees:

• Metro and regional areas: typically a few business days after dispatch
• Remote areas (including the Northern Territory and other remote postcodes): please allow extra time

Delays can occur due to factors outside our control, including weather, public holidays, and Australia Post network delays.

6. Tracking Your Order

Once your order is dispatched, you'll receive an email with tracking information. If you don't see it in your inbox, please check your junk/spam folder, or contact us at info@theenchantery.com.au.

7. Packaging

Because many of our products are delicate, handmade, or hand-painted, we take extra care with packaging to help ensure your order arrives safely. If your item does arrive damaged, please see our Return & Refund Policy for how to let us know.

8. Large or Multiple-Item Orders

Large orders may occasionally be sent in more than one parcel. If this applies to your order, you'll receive tracking details for each parcel.

9. Incorrect Delivery Details

Please double-check your shipping address at checkout. We're not responsible for orders that are delayed or lost due to an incorrect address provided by the customer, though we're happy to help however we can if this happens.

10. Questions

If you have any questions about your order's shipping status, or need to arrange an urgent delivery, please contact us at info@theenchantery.com.au and we'll do our best to help.