Terms of Service — The Enchantery

Last updated: 28 July 2026

Welcome to The Enchantery (theenchantery.com.au). These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

The Enchantery is operated by ABN 28 345 372 157, trading as The Enchantery, based in Queensland, Australia. You can contact us at info@theenchantery.com.au.

2. Use of This Website

You must be at least 18 years old, or using this site under the supervision of a parent or guardian, to place an order. You agree to use this website only for lawful purposes and not to:

• Attempt to gain unauthorised access to our systems
• Use the site to transmit harmful or malicious code
• Copy, reproduce, or resell any content from this website without our written permission

3. Products and Pricing

• We make every effort to display product colours, sizes, and details accurately, but slight variations may occur, especially with handmade or hand-finished items (see our Return & Refund Policy for details).
• All prices are listed in Australian Dollars (AUD) and include GST where applicable, unless stated otherwise.
• We reserve the right to change prices, product descriptions, and availability at any time without notice.
• In the rare event a product is listed at an incorrect price due to a technical error, we reserve the right to cancel the order and issue a full refund.

4. Orders and Payment

• Placing an order is an offer to purchase; your order is not confirmed until you receive an order confirmation email from us.
• We accept payment via the methods shown at checkout. Payment must be received in full before an order is dispatched.
• We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel an order, you will be refunded in full.

5. Shipping

Shipping timeframes, costs, and methods are set out in our Shipping Policy. We currently ship within Australia only.

6. Returns and Refunds

Our approach to returns, refunds, and your rights under the Australian Consumer Law are set out in our Return & Refund Policy.

7. Intellectual Property

All content on this website — including text, images, product photography, logos, and design — is owned by or licensed to The Enchantery and is protected by Australian copyright and trademark law. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, The Enchantery is not liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or your purchase of our products. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media or payment providers). We are not responsible for the content, privacy practices, or terms of any third-party site.

10. Changes to These Terms

We may update these Terms from time to time. Changes will take effect once posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Queensland.

12. Contact Us

The Enchantery Email: info@theenchantery.com.au